| UserName, Password, Troubleshooting
|
 |
|
Q: I forgot my password. How do I retrieve it?
A: On the CDO On Line login page, click on “I forgot my password.” Enter your e-mail address. The system will look up this address in the CDO user database and email your UserName and a new password to this address. When all else fails, contact CDO.
|
Q: Do I need to change my e-mail address? How?
A: If you change your password or your UserName and continue to use an outdated email address, you will have difficulty with the program. On the Main Menu of the CDO On Line system, click on “Change CDO User Name/Password/Email” to correct your email address.
|
Q: I clicked on “I forgot my password” and a new one was not e-mailed to me. Why?
A: Occasionally there will be a glitch in the system which prevents auto-emails from being sent. Call CDO for a new password if you’ve not received an e-mail after several hours.
|
Q: Do I need to have numbers and letters in my password? Is there a limit?
A: You can use numbers, letters, or both. There is no limit.
|
Q: I can’t remember my UserName. What do I do?
A: If you did not change your UserName when you first received it, your UserName is the same as the 8-digit File Number at the top right corner of your Profile. Or, call CDO.
|
Q: Why can’t I print my Profile?
A: You may have pop-up blockers enabled on your computer, or through your Internet Service Provider. You may need to disable pop-up blocking. You might also have to disable your firewall. Sometimes you can hold down the “Control” key and simultaneously click on “Print Profile” to get the same results. See also:
|
Q: Why can’t I add skills to my Profile?
A: See “pop-up blocker” message above.
|
Q: How do I e-mail my Profile as an attachment?
A: Click on the grey button titled “Print Profile” on the homepage of your Profile. Your Profile will print to the screen. Click on the disk icon to save it in “My Documents,” and give it a name with .pdf as the extension (e.g. Smith Profile.pdf). Then attach your Profile doc to an e-mail and send to an interested party. See also:
|
Q: Why won’t my address and telephone numbers print on my Profile?
A: On both the Address and Contact pages of the web version of your Profile you must click the box that says, “Print on Profile.” Then you must be sure that the “Address Type” and “Contact Location” are each selected so that the information will print in the appropriate “Work” or “Home” boxes of your Profile.
|
